FAQ
Most frequent questions and answers
You can find your local Tracer dealer by viewing the contact page.
You can review our warranty policy here.
Bicycles use many different sizes and standards of components. It’s important that you purchase, and install parts that are correct for your frame. Understand the correct fit for parts requires significant knowledge and experience, and it is not possible to compress that into a web site FAQ answer. We strongly suggest that you consult a qualified mechanic or sales person at your local bike store, to ensure you get the right part.
Replacement derailleur hangers can be purchased through your local TRACER Bikes dealer or US customers can visit our online store. Have your bike’s serial number and model name handy when contacting a dealer for your replacement part. This will help them order the correct part for you. Your serial number can be found underneath the frame around the bottom bracket (area of frame where the cranks are attached to the bike). A replacement hanger chart can be found on our resources page.
We will charge a shipping fee once order is confirmed and shipped.
Free shipping applies to all bicycle purchases shipped to and picked up at your local participating Tracer Bike dealer. After entering your shipping address in the checkout process, you will be presented with “In-Store Pickup” option. Items delivered via “In-Store Pickup” are shipped for free.
No, you will not need to pay an assembly fee at local participating Micargi Bike dealers. When you get your bike delivered to your local participating Tracer Bike dealer, it will be assembled by a professional bike mechanic for free. Please note local participating Tracer Bike dealers may need an additional 2-3 business days to build up the bike. Be sure to call the local participating Tracer Bike dealer to confirm when your bike will be ready for pick-up.
Online orders are handled separately from in-store purchases. In order to secure your order and reserve your item, online orders can only be purchased and paid for online.
Online purchases can only be made with Visa, MasterCard, American Express, or Discover Credit Cards. There is one exception to the rule: payment can also be made with a Visa Debit Card.
Yes. We do offer shipping directly to your residential address.
No, there is no maximum or minimum quantity of items purchased, or purchase amount required. As long there still inventory there are not limit to the quantity of the listed item.
For “In-Store Pickup” orders with inventory currently available, you can pick up your item(s) within 24-48 hours, during store hours. Be sure to call the local participating Tracer dealer in advance if the item requires assembly.
If the items are not currently available in-store, they will be shipped to the local participating Tracer dealer within 3 – 5 business days. Be sure to call the local participating Haro dealer to confirm when your bike will be ready for pick-up.
Bike returns incur a 15% of your purchase item. This restocking fee is applied to cover the shipment of the bike back to the manufacturer. You may exchange an “In-Store Pickup” order subject to availability.
Please check for the full instruction here.